View & Pay Your Utility Bill : Ways to Pay

Due Date:  All water payments are due 25 days after the billing date (approximately on the 26th of each month). If the 25th day after the billing date falls on a weekend or district approved holiday, payments are due on the next business day.  Please note that the Customer Service Office is open on Saturday.

Payments may be made any of the following ways:

• Online Bill Pay
  • Credit Card
    • Allow 14 business days prior to the bill due date when setting up or making changes to new or existing credit or debit card payments.
    • Recurring credit or debit card payments will be pulled five business days prior to the due date.
    • Save time and paper by switching to the e-bill payment method.
  • Direct Draft from a checking account
    • Allow 14 business days prior to the bill due date when setting up or making changes to a new or existing direct account.
    • Recurring draft payments will be withdrawn on the bill due date.
      • Draft payments are processed three business days prior to the bill due date. 
      • Any changes made to an existing account after draft payment has been processed will incur a $30 NSF fee.

• Pay by Phone by calling 512-255-7871 x1 (no additional fee)
  • Payments may be made Mon.-Fri. from 8 a.m.-7 p.m., and Sat. from 9 a.m.-3 p.m. 
  • Visa, MasterCard, Discover, American Express are also accepted.

•  White Drop Box outside in front of Community Center
  • Payments dropped after 8 a.m. will be posted on the next business day.

• Walk in Customer Service Office located in the Community Center
  • Payments may be made Mon.-Fri. from 8 a.m.-7 p.m., and Sat. from 9 a.m.-3 p.m. 

• USPS Mail

Penalties:     

• All information pertaining to penalties, fees, and scheduling surcharges click: Disconnect and Reconnect Administration Fees

  • Surcharges are stackable. E.G. If a customer sets up a same-day service on a Saturday ($90), a weekend fee ($60) and an administration fee ($30) will also apply to that service for a total of $180. 

• Non-sufficient funds (NSF) for returned checks, credit card chargebacks, or returned direct draft fees will incur a $30 fee per occurrence. 

Please contact BCMUD Customer Service at 512-255-7871 for assistance.

Step by Step Instructions for myBCWater Water Bill Payment System.

Extreme Weather Emergencies 

The Public Utility Commission of Texas (PUCT) adopted rules prohibiting non-municipal public water and sewer utilities from disconnecting customers during extreme cold weather emergencies. The new rules prohibit utilities from disconnecting service or issuing late fees for nonpayment of bills due during such emergencies, including for bills previously due.

By rule, extreme cold weather emergencies are periods beginning when the previous day’s highest temperature in an area did not exceed 28 degrees Fahrenheit, and the temperature is predicted to remain at or below that level for the next 24 hours according to the nearest National Weather Service reports for that area. An extreme weather emergency ends on the second business day the temperature exceeds 28 degrees Fahrenheit.

Under the new rules, affected customers have a 30-day window to request a payment plan. If a customer makes a request within 30 days, the service provider must offer them a payment plan. All non-municipal water and sewer utilities are required to notify their customers of the new rules by Jan. 31, 2023.

The new rules are required under Senate Bill 3, passed by the 87th Texas Legislature and signed into law by Gov. Greg Abbott.