View & Pay Your Utility Bill : Ways to Pay
Due Date:
All water payments are due 25 days after the billing date (approximately on the 26th of each month).
If the 25th day after the billing date falls on a weekend or district approved holiday, payments are due on the next business day. Please note that the Customer Service Office is open on Saturday. |
How to set up an online account
How to read the account portal
Payments may be made any of the following ways:
- Credit Card Payments
- Recurring payments
- Allow 14 business days prior to the bill due date when setting up or making changes to new or existing credit or debit card payments.
- Automatic credit or debit card payments will be pulled five business days prior to the due date.
- How set up recurring credit card payments
- One-Time Payments
- A Convenience Fee of $1.00 will be charged for every one-time credit card transaction.
- The payment portal is disabled on disconnect day. The portal will be enabled the next business day.
- How to pay with Quick Pay
- Direct Draft from a checking account
- Allow 14 business days prior to the bill due date when setting up or making changes to a new or existing direct account.
- Recurring draft payments will be withdrawn on the bill due date.
- Draft payments are processed three business days prior to the bill due date.
- Any changes made to an existing account after draft payment has been processed will incur a $30 NSF fee.
- How to set up automatic draft payments
- Pay by Phone by calling 512-255-7871 x1 (no additional fee)
- Payments may be made Mon.-Fri. from 8 a.m.-7 p.m., and Sat. from 9 a.m.-3 p.m.
- Visa, MasterCard, Discover, American Express are also accepted.
- White Drop Box outside in front of Community Center
- Payments dropped after 7 a.m. will be posted on the next business day.
- We strongly encourage only dropping checks and money orders through the drop box.
- Walk in Customer Service Office located in the Community Center
- Payments may be made Mon.-Fri. from 8 a.m.-6 p.m., and Sat. from 9 a.m.-3 p.m.
- All payment methods are accepted
- USPS Mail
- The mail can take up to 14 business day, and longer during holiday time periods. Payments are posted on the day the check is received.
- Bank Wire Transfers
- Bank wire transfers come in a form of a check through USPS.
- The mail can take up to 14 business day, and longer during holiday time periods. Payments are posted on the day the check is received.
Penalties:
- Non-sufficient funds (NSF) for returned checks, credit card chargebacks, or returned direct draft fees will incur a $30 fee per occurrence.
Please contact BCMUD Customer Service at 512-255-7871 for assistance.
Extreme Weather Emergencies
The Public Utility Commission of Texas (PUCT) adopted rules prohibiting non-municipal public water and sewer utilities from disconnecting customers during extreme cold weather emergencies. The new rules prohibit utilities from disconnecting service or issuing late fees for nonpayment of bills due during such emergencies, including for bills previously due.
By rule, extreme cold weather emergencies are periods beginning when the previous day’s highest temperature in an area did not exceed 28 degrees Fahrenheit, and the temperature is predicted to remain at or below that level for the next 24 hours according to the nearest National Weather Service reports for that area. An extreme weather emergency ends on the second business day the temperature exceeds 28 degrees Fahrenheit.
Under the new rules, affected customers have a 30-day window to request a payment plan. If a customer makes a request within 30 days, the service provider must offer them a payment plan. All non-municipal water and sewer utilities are required to notify their customers of the new rules by Jan. 31, 2023.
The new rules are required under Senate Bill 3, passed by the 87th Texas Legislature and signed into law by Gov. Greg Abbott.